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18 Troubleshooting
This chapter provides you with important notices with regard to operating the device.
Observe the following notices to avoid dangers and damages:
18.1 Safety notices
Attention
► Only qualified electricians, who have been trained by the manufacturer, may carry out
any repairs on electrical equipment.
► Improperly performed repairs can cause considerable dangers for the user and
damages to the device.
18.2 Troubleshooting table
Error
Possible cause
Rectification
Vacuum unit is not
functioning
Power plug is not plugged in
Plug in mains plug!
Defective power cable or plug
Contact Customer Service
Defective electrical socket
Select another electrical socket
The first weld on the cut
off piece of the roll is
not being carried out.
Roll is not positioned correctly
Follow the steps in the chapter
“making a bag using the bag roll”
A complete vacuum is
not being created in the
bag.
The open end of the bag is not
completely inside the vacuum
chamber
Position the bag correctly
The bag is defective
Select another bag
There is dirt on the welding
and the normal seals
Clean the seals and retry correctly
once they are dry
The bag is not being
welded correctly
The welding bar is overheating
so that the bag melts
Open the cover on the unit and let
it cool down for a few minutes
The bag does not hold
the vacuum after it has
been welded shut
The bag is defective
Select another bag; wrap paper
serviettes around any sharp edges
on the content
There are leaks along the
welding seam as a result of
creases, crumbs, grease or
liquids.
Open the bag again and clean the
upper internal part of the bag and
remove any foreign matter that
might be on the welding bar before
you weld the bag shut again.
Please note
► If you are unable to solve the problem with the steps shown above, please contact
Customer Service.
