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15 Troubleshooting
This chapter provides you with important notices with regard to operating the device.
Observe the following notices to avoid dangers and damages:
Attention
►
Only qualified electricians, who have been trained by the manufacturer, may carry out
any repairs on electrical equipment.
►
Improperly performed repairs can cause considerable dangers for the user and
damages to the device.
15.1 Causes and rectification of faults
Problem Possible
solution
Coffee brews too slowly (more than
10 minutes).
The device switches off before water
tank is empty.
Descale the device (see chapter descaling)
Clean the grinding/brewing container and drip stop valve of
coffee residue.
The drip stop does not work
Clean the valve under running water and press the drip
stop carefully several times.
Water leaks out of the device.
Do not fill the water tank beyond the max level.
Coffee grounds enter into the jug.
Check if grinding/brewing basket is overflowed because of
to much ground coffee.
Place the jug correctly on warming plate.
Do not remove the jug during brewing for longer as 30
seconds.
The coffee is not strong enough or
the coffee is too strong.
Have you used correct amount of coffee beans/ ground
coffee? It should be one heaped spoon of coffee for each
cup.
The coffee does not taste good.
Check if you leave the jug on the warming plate to long,
especially if it contains only a small amount of coffee.
The coffee is not hot enough.
Check if you brewed too small amount of coffee. The
coffee is heated longer when you brew more of it.
Check if jug is placed correctly on warming plate.
Its difficult to place the jug on the
warming plate.
Check if jug and grinding/brewing container are in correct
position.
Tilt the jug slightly to insert it. Caution: Do not spill the hot
coffee.
There is less coffee in the jug than
expected.
Is the jug correctly placed under the drip stop? Otherwise
the drip stop prevents the coffee from flowing into the jug.
The device needs to be descaled.
