• 13 •
English
Problem
Possible Causes
Solution
The machine does not turn on.
The machine is not connected to the
electrical network.
Connect the machine to the electrical network.
The pump is very noisy.
No water in the tank.
Refi ll with water (Section 4.4).
The coff ee is too cold.
The "machine ready" light (20) was off
while switching the selection knob (17) to
the "
" position.
Wait until the "machine ready" light (20) turns
on.
The fi lter holder is not inserted for
preheating (Section 5).
Preheat the fi lter holder.
The cups are cold.
Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
Not suitable milk: Powdered milk or low-
fat milk has been used.
Use only cold, whole milk.
Dirty Pannarello.
Clean the Pannarello as described in Section 9.
No steam left in the boiler.
Prime the circuit (Section 4.5) and repeat the
steps described in Section 8.
The coff ee is brewed too fast,
crema does not form.
There is too little coff ee in the fi lter
holder.
Add coff ee (Section 5).
The grind is too coarse.
Use a diff erent blend (Section 6).
Coff ee is old or not suitable.
Use a diff erent blend (Section 6).
Old or not suitable pod.
Change the pod.
One component missing in the fi lter
holder.
Make sure that all components are present and
properly installed.
Coff ee is not brewed or brewed
in drips only.
No water.
Refi ll with water (Section 4.4).
The grind is too fi ne.
Use a diff erent blend (Section 6).
Coff ee pressed in the fi lter holder.
Shake the ground coff ee.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee in the fi lter holder.
Knob (3) is open.
Close knob (3).
The machine has limescale build-up.
Descale the machine (Section 10).
The fi lter in the fi lter holder is clogged.
Clean the fi lter (Section 9).
Not suitable pod.
Change type of pod.
Coff ee fl ows out of the edges.
The fi lter holder is incorrectly inserted in
the brew unit.
Insert the fi lter holder correctly (Section 5).
The upper edge of the fi lter holder is
dirty.
Clean the rim of the fi lter holder.
The pod is inserted incorrectly.
Insert the pod correctly. Make sure it does not
come out of the fi lter holder.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee using the measuring
scoop.
Please contact the customer service for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
