DEAR CUSTOMER!
“Samsung Electronics Co., Ltd.”, holding company of the
Samsung Electronics group, manufacturing the Samsung
products (further named as «Manufacturer»), having its address
at: 129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do,
Republic of Korea registered 13.01.1969 by the East Register
Office of the district court of Suwon city (registration number
№ 000905), greatly appreciates your choice. We have applied
best efforts so that this product would satisfy your needs and its
quality would comply with the world’s best standards.
Samsung Electronics Co., Ltd. sets forth subject to
compliance with the instructions for use for its products term
of service life: home appliances – 7 years, TV sets, monitors,
kitchen hoods, audio-, video-products – 5 years, GSM phones,
modems, projectors – 3 years, Bluetooth hands-free – 1 year.
Term of service life is measured from the date of manufacture,
unless User’s Manual sets forth other limits.
After expiration of product service life Manufacturer
recommends to apply to a Samsung Authorized Service Center
(ASC) to perform maintenance works and get advice on product
safe operation.
You can get Samsung Authorized Service Center (ASC)
addresses and telephone numbers from the Unified Customer
Support Service or from www.samsung.com. Please refer
to applicable country (hereinafter Country) section to find
Unified Customer Support Service phone number. We strongly
recommend addressing ASCs should you have any problems
with the operability and use of your device.
All the products are specially designated by Samsung
Electronics Co., Ltd. for supply to Country and have been
designed with regard to the particular service environment
typical of this country. To make sure, please check the device
and its packing for the official compliance marks.
In order to avoid misunderstanding we urge you to read
carefully the User’s Manual, terms of warranty, to check
whether the warranty card is filled out correctly. Warranty card is
valid if following entries are made correctly and clearly: model,
serial number of the device, date of sale, readable seals of the
seller and the customer’s signature. Device model and serial
number shall match those specified in the warranty card.
Should these conditions be violated or should the
warranty card details be altered, erased or rewritten, the
warranty card is recognized void.
Should this be the case, we recommend addressing your
retailer in order to have new warranty card issued in compliance
with the requirements above or providing sales receipts or
slips confirming the fact and date of sale. If date of sale cannot
be established, as per the consumer protection laws of the
country of purchase warranty term is measured from the date of
manufacture.
With this warranty card Samsung Electronics Co., Ltd.
confirms acceptance of obligations to satisfy the customer’s
requirements set forth by the effective consumer protection
laws, should any defects be identified in the product due to the
Manufacturer’s fault. Samsung Electronics Co., Ltd. reserves
the right to reject claims by its customers and to deny free
service should the terms below be violated. Warranty and free
service obligations of the Manufacturer are executed according
to the legislation of the Country, where warranty and/or free
service provided.
Samsung Electronics Co., Ltd. sets forth for its
products warranty period, measured from the date of sale,
and period of free service, measured after warranty period
expiry, enlisted in the table on the page 3. In this case, the
warranty period and the free service period are limited by
the product life.
Terms of Warranty and Free Service:
1.
The Manufacturer’s warranty and free service obligations
cover exclusively models designated by Samsung Electronics
Co., Ltd. for export and sales within territory of the Russian
Federation, purchased in Russian Federation and certified for
compliance with the state standards of Russian Federation.
2.
Free service is extra obligation by the Manufacturer to
eliminate defects of product due to the Manufacturer’s fault
free of charge for the purchaser (consumer). Free service for air
conditioners is provided if the air conditioners was installed by a
Samsung authorized installation organization.
3.
Replacement of faulty parts (units, assemblies) of the
product within the warranty or free service term results neither
in new warranty term being established, nor in new free service
term for the whole product or replaced parts. The Manufacturer
is continuously improving usability of the product software and
provides opportunities for the software update by consumers
for a number of products, using programs/applications
available to the user at the company´s official website, as well
as automatic software update subject to user’s consent. The
Manufacturer is not responsible for saving of the product
software version installed at the time of purchase or modified
during the life without assistant on the part of the Manufacturer.
The Manufacturer always recommends using a current version
of the product software.
4.
Warranty period for accessories, which belong to the
product’s delivery package, is the same as for the main product,
except the following:
a)
batteries, lamps for projectors, illumination lamps, except
the products where the procedure of illumination lamps
replacing is described in user’s manual;
b)
connection cables (if they are not part of the charger),
headphones, various data storage devices (disks with
software and drivers, memory cards);
c)
cases, bags, belts, strings for carrying, installation devices,
tools, documents accompanying the product;
d)
software and drivers supplied with the product on various
data storage devices (including, but not limited to, software
factory installed on the product’s hard disks) as well as
software re-installation and setup excluding situations when
the need to re-install or setup results from the product’s
defect due to the Manufacturer’s fault.
Additionally for:
e)
refrigerators: odour absorbers, air purifiers
(biodesodorators), filters, shelves, boxes, fixtures and food
containers;
f)
microwave ovens: warming drawer and cooking units: on
plates, broiling rack, grilles, dishes, roasting pans, covers,
rakes, plate racks, cootop tops and splitters;
g)
vacuum cleaners: hoses, pipes, brushes, heads, dust
collecting bags, filters;
h)
washing machines: filters, hoses for water supply;
i)
conditioners and hoods: filters;
j)
printers: in case of ending of the original toner (ink, photo
printer ribbon cartridge) in the cartridge (the cartridge is
monitored by weight, and (or) by indicators of installed chip).
5.
The Manufacturer has no warranty obligations and offers no
free service in the following cases:
a)
if the product designated for personal (household, family)
use has been used for business purposes as well as other
purposes beyond its intended use;
b)
if the provisions on operation and installation set forth in
the User’s Manual and other documents accompanying the
product have been violated;
c)
if the product has indications of attempted unauthorized
repairs;
d)
if the defect is due to alteration of the product’s design or
layout, connection of external devices unauthorized by the
Manufacturer;
e)
if the defect is due to an event of force-majeure, accidents,
intended or reckless acts by the consumer or third parties;
f)
if damage is identified due to action of mechanical stress,
moisture, high or low temperature, corrosion, oxidation,
penetration of foreign objects, substances, liquids, insects or
animals;
g)
if cleaning of audio-video heads, drives for reading various
data storage media is required;
h)
if the damage is due to computer viruses and similar
programs, setting or changing password, modification and
(or) re-installation of factory installed software, installation
and use of software by third parties, formatting data media on
hard disks;
i)
if the defect is due to natural wear during operation of the
product. Natural wear is considered as consequences of
product usage, resulting in worsening of technical state or
appearance due to enduring usage;
j)
if the defect is due to insufficient capacity of
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