General information
General information
17
Troubleshooting guide
The following information will help you identify and eliminate common problems
of hardware and software of the device with which you may encounter. If you
experience the following symptoms you should first try to resolve them yourself,
using the given recommendations. In case the advice given will not help, contact
your support personnel or an authorized service center.
Problem
Reason and solving
Power, start-up
The smartphone
cannot be turned
on
• Check the battery; if it is discharged, attach the power
adapter and wait at least 5 minutes.
• Press and hold the power button on the device for at
least 5 seconds.
• If the battery is still charged, connect the power
adapter and repeat the procedure again.
• If the unit does not turn on even after charging, please
contact support or an authorized service center.
The smart-
phone turns off
immediately after
turning on
• It is possible that the battery is very low. In this
case, the system automatically prevents the complete
discharge to avoid loss of information and stored data.
Before you make an attempt to re-enable the device,
charge it for at least 5 minutes and disconnect the power
adapter from the wall outlet during operation.
The battery
discharges quickly
• You may use programs that require a large
expenditure of energy. Most energy is spent on viewing
the video.
• Try to establish a better screen brightness.
• Install the latest firmware.
• The battery is discharged during operation at low
temperatures.
The battery cannot
be charged
• Make sure the power adapter is plugged into a
working outlet. When you connect the power adapter to
the device, the power indicator shoud be lit.
• Make sure you are using the power adapter supplied.
• Battery may not charge during operation at high
temperature.
