Ordering accessories
To purchase accessories for this breast pump, please visit our website www.philips.com/shop. If you
have any difficulties obtaining accessories for your breast pump, please contact the Philips Consumer
Care Centre in your country. You find its contact details in the worldwide guarantee leaflet. You can
also visit www.philips.com/support.
guarantee and service
If you need service or information or if you have a problem, please visit the Philips AVENT website
at www.philips.com/support or contact the Philips AVENT Consumer Care Centre in your country.
You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre
in your country, go to your local Philips AVENT dealer.
troubleshooting
This chapter summarises the most common problems you could encounter with the breast pump.
If you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country or visit us online at www.philips.com/support.
Problem
Solution
I experience pain
when I use the breast
pump.
Stop using the breast pump and consult your breastfeeding advisor. If the
pump does not come away easily from the breast, it may be necessary
to break the vacuum by placing a finger between the breast and the
massage cushion or between the breast and the pump funnel.
The breast pump is
scratched.
In case of regular use, some light scratching is normal and does not cause
problems. However, if a part of the breast pump becomes badly
scratched or if it cracks, stop using the breast pump and contact the
Philips Consumer Care Centre or visit www.philips.com/shop to obtain a
replacement part. Be aware that combinations of cleaning agents,
sterilising solution, softened water and temperature fluctuations may,
under certain circumstances, cause the plastic to crack. Avoid contact
with abrasive or antibacterial detergents as these can damage the plastic.
The breast pump is
discoloured.
You can still use the breast pump. For replacement parts, please
contact the Philips Consumer Care Centre in your country or visit
www.philips.com/shop for spare parts.
I do not feel any
suction.
Follow the steps in chapter ‘Preparing for use’, to reassemble the breast
pump. Make sure the massage cushion is sealed around the rim of the
breast pump and make sure the white valve is firmly in place.
EngliSh
11
