Frequently asked questions
This chapter lists the questions most frequently asked about the tanning appliance. If you can’t find the answer to your question, please contact
the Customer Care Centre in your country.
Question
Answer
Why does the appliance not work?
The plug may not be properly inserted in the wall socket. Put the plug properly in the wall socket.
There may be a power failure. Test if the power supply works by connecting another appliance.
You may not have set the timer. Set the timer to the appropriate tanning time.
Why does the face tanner not work?
The face tanner may not be switched on. Switch on the face tanner.
The lamp of the face tanner may still be too hot to go on. Let the lamp cool down for at least 3
minutes before you switch it on again.
Why does the fuse of the circuit to
which the appliance is connected cut off
the power when I switch on or use the
appliance?
The fuse of the circuit to which the tanning appliance is connected must be a 16A standard fuse
(in the UK a 13A fuse for HB584) or a slow-blow automatic fuse. You may also have connected
too many appliances to the same circuit.
Why are the tanning results not as good
as I expected?
Perhaps you use an extension cord that is too long and/or does not have the correct current
rating. Consult your dealer. Our general advice is not to use an extension cord.
You may have followed a tanning course that is not appropriate for you skin type. Check the table
in section ‘Tanning sessions: how often and how long?’.
When the lamps have been used for a long time, their tanning capacity decreases. This effect only
becomes noticeable after several years. To solve this problem, set a slightly longer tanning time
or have the lamps replaced.
The tanning result depends on your skin type and the tanning course you are taking. The first effect
only becomes visible after a few sessions.
Why does the appliance
not produce enough fragrance?
Read the last part of section ‘Natural fragrances’ in chapter ‘Using the appliance’.
Why do certain parts of my body stay
white?
When a person lies on a hard surface, the blood circulation in certain areas of the body diminishes.
In certain people, this may result in white spots on the body, usually on the lower back, when they
are tanning
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