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Firmware Upgrade
Firmware Upgrade Utility
As firmware upgrades become available, they can be found on the internet at
www.tripplite.com/support. The
Firmware Upgrade Utility
comes with the firmware
upgrade file. Firmware upgrades cannot be performed simultaneously when in Quad-View
Mode. KVMs in Quad-View mode will need to be disconnected from each other, switched
to the Host position, and upgraded separately. To upgrade the firmware of your KVM
switch, follow the steps below:
1. From a computer connected to your KVM switch, go to www.tripplite.com/support to
obtain the firmware upgrade for your KVM switch, and save it to your computer.
2. Shut down all of the computers connected to the KVM switch, except for the
computer that you downloaded the firmware upgrade to.
3. Invoke F
irmware Upgrade Mode
via the
Firmware Upgrade
hotkey command.
(See
Firmware Upgrade Mode
in the
Hotkey Setting Mode
section of this manual
for details.)
4. On the computer the firmware upgrade file is saved to, run the
Firmware Upgrade
Utility
file by double-clicking on it or by opening up a command line and typing in the
path to it.
5. After reading the license agreement, click on the
I Agree
option and click
Next
. The
Firmware Upgrade Utility
main screen appears and displays the KVM switch in the
Device List
on the left side of the screen.
6. Highlight the KVM switch in the
Device List
by clicking on it with the mouse. If you
want the
Firmware Upgrade Utility
to check the KVM’s firmware version to see if it is
older/newer than the firmware upgrade file, check the Check
Firmware Version
box
in the lower-left of the screen. If you want the
Firmware Upgrade Utility
to upload the
firmware upgrade file without checking the KVM’s firmware version, leave this box
unchecked. Click
Next
.
7. If the Check
Firmware Version
box is checked, and the
Firmware Upgrade Utility
finds the KVM’s firmware is newer than that of the firmware upgrade file, you will be
prompted to continue or cancel. Once the firmware upgrade starts, status messages
appear in the
Status Message
panel and progress towards completion is shown in the
Progress Bar
. When the upgrade is complete, the
Status Message
panel will inform
you that the firmware upgrade was ok. At this point, click
Finish
to complete the
firmware upgrade. After a successful firmware upgrade, the switch will reset itself.
Firmware Upgrade Failure
If you are not notified of a successful firmware upgrade, it means that the firmware
upgrade failed to install properly. In this case, do the following.
1. Power off the KVM switch by disconnecting the external power supply.
2. Press and hold the
Mode Selection Pushbutton
, while at the same time connecting
the external power supply to restore power to the KVM switch. The front panel LEDs
will begin to flash to indicate that the KVM is in firmware upgrade mode.
3. Perform the firmware upgrade again.
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