11
En
Remote control
Problem
Cause
Remedy
The sound bar cannot
be controlled using
the remote control.
The sound bar is out of the operating
range.
Use the remote control within the operating
range (p.6).
The batteries are weak.
Replace with new batteries (p.6).
The remote control sensor of the
sound bar is exposed to direct sunlight
or strong lighting.
Adjust the lighting angle, or reposition the
sound bar.
The TV cannot be
controlled using the
TV remote control.
The remote control sensor of the TV is
blocked by the sound bar.
Use the TV Remote Repeater function (p.9) or
remove the stands of the sound bar so that the
TV remote control sensor is not blocked (p.4).
There may be any problem with the
TV or TV remote control.
Refer to the manuals of the TV.
The TV cannot be
controlled by using
the TV Remote
Repeater function.
The TV Remote Repeater function is
disabled.
Enable the TV Remote Repeater function (p.9).
The TV remote control does not
use infrared signals. (Some remote
controls may not work even if it uses
infrared signals.)
The TV Remote Repeater function cannot be
used in this case. Adjust the position of the
sound bar so that the remote control sensor
of the TV is not blocked by the sound bar and
use the TV remote control to operate the TV.
The sound bar and TV are too close
or too far from one another.
Move the sound bar to adjust the distance
between the TV Remote Repeater and TV
(remote control sensor) (p.9).
If necessary, remove or attach the stands of
the sound bar (p.4).
There is any obstacle (such as cables)
between the sound bar and TV.
Remove the obstacle between the sound bar
and TV.
The sound bar does
not learn TV remote
control operations.
The TV remote control key was not
held down long enough.
Hold down the key for more than 1 second
twice or three times (p.8).
The TV remote control does not
use infrared signals. (Some remote
controls may not work even if it uses
infrared signals.)
The TV remote control learning function
cannot be used in this case. Use the supplied
remote control to operate the sound bar.
The position where you operated the
TV remote control is not appropriate
Operate the TV remote control at the
appropriate position (p.8).
The batteries of the TV remote control
are weak.
Replace with new batteries.
The remote control sensor of the
sound bar is exposed to direct sunlight
or strong lighting.
Adjust the lighting angle, or reposition the
sound bar.
The transmission of the remote control
signal was disturbed by the TV screen
light.
Turn off the TV and perform the learning
operation again (p.8).
Sound is coming
from the TV when the
sound bar volume is
turned up with the TV
remote control.
(when TV remote
control learning
function is used)
Audio output is enabled on the TV.
Change the TV setting to disable the TV
speaker output. If a setting to disable the
speaker output is not available on your TV, try
the following methods.
- Connect headphones to the headphone jack
on the TV.
- Set the TV volume to minimum.
The power of the
sound bar and of
the TV switch in the
opposite direction.
(For example, the TV
is turned off if the
sound bar is turned
on.)
(when TV remote
control learning
function is used)
The power of the TV was on when you
performed the learning operation.
Press the power key on the TV and
(power)
on the front panel of the sound bar to turn on
them and then press the power key on the TV
remote control to turn off them.
