Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you cannot find the
answer to your question, contact the Customer Care Centre in your country.
Question
Answer
Why don’t the ON light
on the baby unit and the
LINK light on the parent
unit light up when I press
the on/off buttons of the
units?
Perhaps the batteries of the parent unit are empty and the parent
unit is not connected to the mains. Put the small appliance plug in
the parent unit and put the adapter in a wall socket. Then press the
on/off button to establish connection with the baby unit.
Perhaps the batteries of the baby unit are empty and the baby unit
is not connected to the mains. Replace the batteries or put the large
appliance plug in the baby unit and put the adapter in a wall socket.
Then press the on/off button to establish connection with the
parent unit.
The baby unit and the parent unit may be out of range of each
other. Move the parent unit closer to the baby unit, but not closer
than 1 metre/3 feet.
If the LINK light on the parent unit still does not start to flash, use
the reset function to reset the units to their default settings.
Why does the parent unit
beep?
If the parent unit beeps while the LINK light flashes red, the
connection with the baby unit is lost. Move the parent unit closer to
the baby unit.
If the parent unit beeps, the LINK light flashes red and the battery
check light lights up red, the batteries are running low. Recharge the
batteries.
Why does the appliance
produce a high-pitched
noise?
The units may be too close to each other. Make sure the parent unit
and the baby unit are at least 1 metre/3 feet away from each other.
The volume of the parent unit may be set too high. Decrease the
volume of the parent unit.
Why don’t I hear a sound/
Why can’t I hear my baby
cry?
The volume of the parent unit may be set too low or may be
switched off. Increase the volume of the parent unit.
The microphone sensitivity level of the baby unit may be set too
low. Increase the microphone sensitivity level with the SENSITIVITY
button on the parent unit.
The baby unit and the parent unit may be out of range of each
other. Reduce the distance between the units.
Why does the parent unit
react too quickly to other
sounds?
The baby unit also picks up other sounds than those of your
baby. Move the baby unit closer to the baby (but observe the
minimum distance of 1 metre/3 feet).
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