Frequently asked questions
This chapter lists the questions most frequently asked about the Philips baby monitor. If you cannot
find the answer to your question, please contact the Customer Care Centre in your country.
Question
Answer
Why is the power-on
light not on?
Perhaps the small plug has not been inserted properly into the socket
on the unit, or perhaps the adapter has not or not properly been
inserted into the wall socket. You may also have forgotten to switch on
the units. Press the on/off button on the baby unit and turn the volume
control on the parent unit downwards to switch on the units. If you
operate the units on batteries, the batteries may be low. In that
case, replace the batteries.
Why does the power-
on light blink red?
You operate the unit on batteries and the batteries are low. Replace the
batteries.
Why does the parent
unit produce a high-
pitched noise?
The units are too close together. Move the parent unit at least 1 metre/3
feet away from the baby unit. If this does not help, the volume is too
high. Turn the volume control to a lower volume.
Why do I get no
sound out of the
parent unit?
Check if the volume is set high enough. If the volume is too low, turn the
volume control to a higher volume. Also check the microphone
sensitivity of the baby unit.
Why does the
connection light blink
red?
It blinks red because there is no connection. The parent unit may be out
of range of the baby unit or may be set to a different channel than the
baby unit. Check if the parent unit and the baby unit are both set to the
same channel. If they are, put the parent unit in a different place, closer
to the baby unit.
Why does the parent
unit beep?
What you hear is the connection alarm. It indicates that there is no
connection. The parent unit may be out of range of the baby unit or may
be set to a different channel than the baby unit. Check if the parent unit
and the baby unit are both set to the same channel. If they are, put the
parent unit in a different place, closer to the baby unit.
Why does the parent
unit react too slowly
to the baby’s sounds?
Set the microphone sensitivity on the baby unit to a higher level and/or
move the baby unit closer to the baby. Make sure the baby unit is at least
1 metre/3 feet away from the baby.
Why does the parent
unit react too quickly
to other sounds?
Set the microphone sensitivity on the baby unit to a lower level and/or
move the baby unit closer to the baby.
Why is the
connection lost every
now and then?
The parent unit is probably close to the boundaries of the operating
range. Put the parent unit closer to the baby unit in a place where it
has better reception. Please note that it takes about 30 seconds before
the connection is re-established when you move one or both of the
units.
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